THE HONG KONG INSTITUTE OF SURVEYORS

Code	:	2016097
Event Name	:	2016097 QSD Management Series 2016 (6):Relationship Management - The Development and Maintenance of Mutually Beneficial Long-term Relationships with Internal and External Customers – A New Requirement under ISO9001:2015
CPD Code	:	Formal Events
Speaker	:	Mr. Danny Sham, registered Safety Officer (H.K.), registered Safety Auditor (H.K.), registered Safety Practitioner (U.K.), Accredited Safety Consultant (OSHC H.K.), Member of IOSH (U.K.), holder of a Master Degree in Occupational Hygiene (qualified as BOH in the U.K.), Professional Diploma in Health Education, ISO Lead Auditor certificates in Quality Management System, Environmental Management System, Occupational Health and Safety Management System, Risk and Crisis Management, Social Accountability Management and Food Safety Management System. Danny is the Managing Director and principal consultant of the EnviroSafe Professional Consultancy Limited with more than 25 years of safety, health, hygiene, environmental, ISO management systems and security experience in logistics, construction, manufacturing, health care and food industries including management systems, site monitoring, promotion, course curriculum development and training in PRC, Shanghai, Hong Kong SAR and Macau SAR. Danny has had direct hand on professional experience in training, developing, implementing, maintaining and auditing services for multi-disciplines corporations. Danny’s past and current involvements in the Course Advisory Committee on Assistant Safety Officer of Construction Industry Training Authority, CITA (the name is now called as CICTA), the Steering Committee for Construction Industry of Hong Kong Workers’ Health Centre, the Former Vice President of the Institute of Crisis and Risk Management, Chairman of Professional Managers Association, part-time lecturing and tutoring experience in the CITA, the Occupational Safety and Health Council (OSHC), the Hong Kong College of Technology, the Open University of Hong Kong, the Centre for Health Education and Health Promotion of the Chinese University of Hong Kong, the Hong Kong Productivity Council, Macau Productivity and Technology Transfer Center.
Event Date	:	2016-07-27
Event Time	:	7:00 pm - 8:30 pm (Registration and networking time: from 6:30 pm)
Registration Closing Date	:	2016-07-25
CPD Hour(s)	:	1.5
Divisional PQSL Hour(s)	:	1.5
Venue	:	Surveyors Learning Centre, Room 1207, 12/F, Wing On Centre, 111 Connaught Road Central, Sheung Wan, Hong Kong
Division	:	QSD
Organizer	:	QSD
Fee	:	HK$120 for members; HK$180 for non-members (HK$30 walk-in surcharge on all prices listed); Free of charge for student members studying full time (subject to availability)
Priority	:	QSD Members; First-come-first-served
Language	:	Cantonese supplemented by English
Details	:	Relationship management - an approach to understanding, defining, and supporting internal and external communication activities related to business strategy. It consists of knowledge, skills, attitudes and behaviors (or competencies) that foster a productive relationship and human relationships between departments, organizations and working partners. It refers to practices, strategies and technologies that organizations use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business with both customers, assisting in customer retention and driving business growth and sustainability. The speaker has strong experienced in the development of ISO management systems and corporate risk management. He will share the idea on the topic.
Payment	:	HKD 120
Face-to-Face/Zoom	:	Please refer to the remarks

1.	The registration fee is non-refundable and non-transferrable.
2.	A registration number will be generated for each application. The registration number is unique and non-transferrable. Members cannot proceed to payment if they do not apply the CPD event and obtain the registration number through the HKIS website.
3.	Payment can be made by cheque or by Credit Card (Shanghai Commercial Bank Ltd. / American Express). Cheques should be made payable to “SURVEYORS SERVICES LTD.”. A separate cheque or Credit Card payment instruction form is required for each event/ application. You should write down the registration number and HKIS membership number at the back of your cheque. The HKIS Secretariat will update the payment status and your application will be confirm when HKIS Secretariat receive your payment.
4.	Payment by PayPal is also acceptable. Please register in our web site before the closing date for each event. Please be reminded that if you cannot settle the payment within 7 days from the date the HKIS Secretariat accepted your registration, your registration number will be invalid and your application will be rejected. Your name will not be included in the registration list and you cannot attend the concerned CPD event. (Not applicable for site visit / social event / joint event with other organisation)
5.	An official receipt which must be presented at the event, will be available for downloading from the "CPD Profile" under Members Corners when payment is received.
6.	Incomplete or wrongly completed registration will not be processed.
7.	In the event a Typhoon Signal No. 8 or above or Black Rainstorm Warning is hoisted, the event will be postponed and a new arrangement will be announced. Should the aforesaid warnings be lowered 4 hours before the event, the event will proceed as normal.
8.	If you have not received any reply from HKIS Secretariat within 7 days of the event, you may call the Secretariat at 2526 3679 to check the progress of your registration.
9.	The HKIS reserves the right of final decision and interpretation in the case of any disputes.

1.	I confirm that I fully understand and accept the risk of joining the above visit. Under no circumstances shall The Hong Kong Institute of Surveyors ("HKIS"), their staff or agents be held liable for the consequence of any accidents whether or not they are caused by the negligence of the HKIS, their staff and/or agents.
2.	Members participating in the above visit shall be in good health condition.
3.	While the HKIS has arranged Group Personal Accident insurance for members joining the above visit, members who have been accepted for joining the above visit can consider procuring an appropriate insurance policy to cover their own risks before attending the event.
4.	Claims related to COVID-19 and/or pandemics are excluded under the insurance policy procured by the HKIS.